Hi, we’re OvaTheme — welcome to our Refund Policy page.
The products sold on this site are digital goods and therefore cannot be “returned” in the traditional sense, so our refund policy is designed with this in mind.
Payment and refund processing via Freemius
All purchases on this site are processed by Freemius.com Market Ltd, our reseller and Merchant of Record. This means Freemius handles the payment transaction, invoicing, and — where applicable — the refund itself. When a refund is approved, Freemius issues it back to your original payment method in accordance with Freemius Refund Policy and Freemius Buyer Terms and Conditions.
If you are a consumer purchasing for personal, non-business use, you may also have a statutory right to withdraw from your purchase within 14 days of the transaction date under applicable consumer protection law — this right may not apply if you have already started downloading or using the Product before the 14-day period ends. Please note that local laws regarding refunds may also apply to you and are not excluded by this policy.
Our refund window
Please note that we are unable to approve refunds for purchases made more than 14 days ago.
Before requesting a refund
If you experience any issues with the product, please contact our support team first. You can open a support ticket here or reach out to us directly.
We will approve a refund if the request is made within 14 days of purchase and meets one of the following conditions:
- The item is “not as described” or doesn’t function as it should.
- The product has a security vulnerability that was not resolved within a reasonable timeframe.
- Promised item support was not provided.
How to request a refund
- Contact us first via the channels above so we can try to resolve the issue directly.
- If we approve your refund request, we will notify Freemius to process the refund on our behalf.
- Once processed, Freemius will refund the payment to your original payment method. Processing times depend on your payment method and bank, and can take up to two to three weeks to appear on your statement after approval.
- If a refund is issued, your license and access to the Product’s downloads and updates will be revoked.
Refunds are not provided in cases of change of mind after 14 days, lack of technical skill or incorrect configuration on the buyer’s side, or where a chargeback/payment dispute has already been opened with Freemius or your bank before contacting us.
